We want you to know what to expect before you order. Standard shipping within the contiguous United States is based on your merchandise total, making it easy to estimate your shipping cost before checkout. The following are our rates for orders in the United States.

STANDARD SHIPPING

We use UPS Ground and USPS Priority Mail for all shipments to street addresses & PO Boxes in the 48 contiguous states. We ship daily, during cooler weather months. Call us please if you need to verify shipping days. Large orders are shipped in the best way. The following are our rates for orders in the United States.

EXPRESS & EXPEDITED DELIVERY 

Express delivery options are available at online checkout or by calling us toll-free at 800-874-1929, Monday through Thursday, 10 AM–5 PM CT. Available services include Next Day Air, Second Day Air, and 3 Day Select.

Please Note: Express delivery speeds up transit time after your order has shipped. It does not expedite order processing or include weekend processing.

Our shipping department operates Monday through Thursday only. Orders placed after 2 PM CT on Thursday or anytime Friday through Sunday will be processed and shipped beginning the following Monday.

If you select an express service after the Thursday 2 PM cutoff, your order will not ship until Monday. The selected Next Day Air, Second Day Air, or 3 Day Select transit time begins after your package has been processed and received by the carrier.

For time-sensitive orders, we recommend ordering as early as possible and allowing adequate time for both order processing and carrier transit.

MILITARY APO/FPO, P.O BOXES, OR HAWAII/ALASKA

If you’re shipping to Military APO/FPO, Hawaii, Alaska, Puerto Rico, Canada, or P.O. Box addresses, or if you prefer to use the United States Postal Service, please place your order by phone. Call us Toll-Free: 1-800-874-1929 from 9 am to 5 pm CST Monday through Friday.

WARM WEATHER SHIPPING POLICY

Due to extreme summer temperatures, J.W. Renfroe Pecan Company ships orders Monday through Thursday only to help preserve the quality and freshness of your gourmet treats.

Chocolate product shipping is paused until October to help prevent melting and damage during transit.

The same-day shipping cut-off is 2:00 PM. Orders placed after 2:00 PM on Thursday will ship the following Monday.

INCORRECT ADDRESSES

Renfroe Pecan Company cannot be responsible for incorrect addresses. Please be sure that the shipping addresses you provide us are current and complete to ensure smooth delivery.

PRODUCT SUBSTITUTIONS

We reserve the right to substitute products of equal or greater value when necessary. Substitutions for chocolate will be made during hot weather months. Gift tins may vary in design.

GIFT MESSAGE

We will be happy to include a personalized message on the packing slip. We do have enclosure cards if you prefer.

OUR GUARANTEE

Renfroe Pecan Company takes great pride in all that we do. We strive for perfection to deliver you a product that’s fresh and delicious. Should you be dissatisfied with any order, return for replacement or full refund within 30 days. Please contact the store directly or email us at service@renfroe-pecans.com