Shipping & Returns

For information about our shipping and return policy please review the sections listed below. Should you have any questions please don't hesitate to contact us. Click here to contact us!

DELIVERY CHARGES

Click here to download our latest shipping rate sheet PDF.

STANDARD SHIPPING

We use UPS Ground and USPS Priority Mail for all shipments to street addresses & PO Boxes in the 48 contiguous states. We ship daily, year round. Large orders are shipped in the best way.

EXPRESS DELIVERY

Any express delivery options are offered only by placing an order via our Toll-Free number 1-800-874-1929 from 9am to 5pm CST Monday through Friday.

MILITARY APO/FPO, P.O BOXES, OR HAWAII/ALASKA

If you're shipping to Military APO/FPO, Hawaii, Alaska, Puerto Rico, Canada, or P.O. Box addresses, or if you prefer to use the United States Postal Service, please place your order by phone. Call us Toll-Free: 1-800-874-1929 from 9am to 5pm CST Monday through Friday.

INCORRECT ADDRESSES

Renfroe Pecan Company cannot be responsible for incorrect addresses. Please be sure that the shipping addresses you provide us are current and complete to ensure smooth delivery.

PRODUCT SUBSTITUTIONS

We reserve the right to substitute products of equal or greater value when necessary. Substitutions for chocolate will be made during hot weather months. Gift tins may vary in design.

GIFT MESSAGE

We will be happy to include a personalized message on the packing slip. We do have enclosure cards if you prefer.

OUR GUARANTEE

Renfroe Pecan Company takes great pride in all that we do. We strive for perfection to deliver you a product that's fresh and delicious. Should you be dissatisfied with any order, return for replacement or full refund within 30 days.